At Nuud Pleasures, we are committed to providing excellent service and ensuring your satisfaction. Please find a summary of our shipping policy below: Processing and Dispatch: We strive to process and dispatch orders within 4-10 business days, excluding weekends and holidays. Delays may occur during high order volumes. Address Accuracy: Please ensure that the shipping address provided is accurate. We cannot guarantee address changes once an order is finalized. Lost or Stolen Packages: We are not responsible for lost or stolen packages after they have been confirmed as delivered. If your package is missing, please report the issue to local authorities and file a claim with the shipping carrier. Returns: Unopened and unused items can be returned within 5 days. Contact our customer support for return instructions. Out of Stock Items: If items are out of stock, available items will be sent first, with the remaining items dispatched upon restocking. Import Duty and Taxes: Buyers are responsible for settling import duties and taxes upon arrival in the destination country. To see our full policy click here. By placing an order with us, you agree to the terms outlined in our Shipping Policy. For any questions, please contact us at info@smokenuud.com. We're here to help!