Return Policy: Your Satisfaction is Our Priority

At NUUD, we are committed to providing you with products that exceed your expectations and deliver immense pleasure. We offer a worry-free shopping experience with our comprehensive return policy. Please review the following sections for details on eligibility, returns, and refunds.

1. Product Satisfaction Returns:

We want you to be completely satisfied with your NUUD purchase. If you are not entirely happy with your item(s), the following return options apply:

• Unopened and unused items in their original condition and packaging may be returned within 5 days of delivery for a refund to your original payment method.
• You must provide proof of purchase, such as a receipt or invoice number from NUUD Pleasure's website (https://nuudpleasures.com/).
• Opened products are covered by our 30-day Worry-Free Guarantee: return the product at least half full within 30 days of delivery and we will issue you a gift card to try something else from our store. This applies to your first-time purchase of the specific product, U.S. orders only. See our Guarantee page (https://nuudpleasures.com/pages/guarantee) for full terms. Return shipping costs will be the responsibility of the customer.

2. Missing Orders/Product:

If you did not receive your NUUD order or any item(s) are missing from your shipment, please follow these steps:

• Notify NUUD within 5 days of the original purchase date.
• Provide your order details and a description of the issue.
• We will either reship the missing item(s) or refund the price of the item(s), based on your preference.

3. Defective Product Returns:

In the rare event that you receive a defective item from NUUD, we want to make it right. Please adhere to the following guidelines:

• Contact NUUD within 5 days of the original purchase date to report the issue.
• Provide information about the defect and any relevant details.
• You will have the option to receive a full refund or a replacement item, including an item(s) of equal value.
• Return shipping costs will be the responsibility of the customer.

4. Refund Process:

All refunds will be processed using the original method of payment. Please allow 3-5 business days for the refund to be reflected on your statement.

5. Contact Information:

If you have any questions or need assistance with a return, our dedicated customer service team is here to help. You can reach us via email at info@smokenuud.com or through the chat function on our website.

Note: NUUD reserves the right to review and assess returned products before processing refunds or replacements, and to refuse a return, refund, or guarantee claim it reasonably believes is abusing this policy.

Thank you for choosing NUUD Pleasure. We are devoted to ensuring your satisfaction and providing you with an exceptional experience of pleasure and sensuality.