Shipping policy
- SHIPPING POLICY
smokenuud.com is committed to excellence, and the full satisfaction of our customers.
smokenuud.com proudly offers shipping services. Be assured we are doing everything in our power
to get your order to you as soon as possible. Please consider any holidays that might impact delivery
times. smokenuud.com also offers same day dispatch.
- SHIPPING
Orders placed before 6pm ET on a business day usually ship the same day. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
- DELIVERY DATES
The delivery date at checkout is the carrier's estimate for the service you picked. Weather and carrier backups can push a package past it. We do not refund orders or shipping charges when a carrier delays a shipment beyond the estimated date of arrival. If tracking has not moved for 5 business days past the estimated date, email info@nuudpleasures.com and we will open a trace with the carrier.
- EXPEDITED SHIPPING
Paid upgrades like UPS 2nd Day Air and UPS Next Day Air Saver speed up transit once the package leaves us. They do not change how long we take to pack the order, and the carrier's clock starts the day it is picked up.
- WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
- UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
- LOST/STOLEN PACKAGES
smokenuud.com is not responsible for lost or stolen packages. If your tracking information states
that your package was delivered to your address, and you have not received it, please report to the
local authorities. If the shipping carrier has lost your package please file a claim with the shipping carrier.
- RETURN REQUEST DAYS
smokenuud.com allows you to return its item (s) within a period of 5 days. Kindly be advised that the
item (s) should be returned unopened and unused.
- OUT OF STOCK ITEM PROCESS
smokenuud.com has the following options in the event there are items which are out of stock
smokenuud.com send available items first and send remaining items when items arrive back in stock.
- IMPORT DUTY AND TAXES
When dealing with smokenuud.com you have the following options when it comes to taxes as well as
import duties: You will be required to settle the requisite fees when the items are arriving in the
destination country.
- ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.
- CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - info@nuudpleasures.com
