Quick answers
Return & Refund
RETURN/REFUND
RETURN/REFUND POLICY
Return / Refund
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
Subscription Orders
We want to make sure your experience with us is smooth and enjoyable! Once a subscription order has been shipped, it’s already on its way to you and cannot be returned or refunded.
If you’d like to make any changes or cancel your subscription, please do so before your order ships so we can update it in time.
Undeliverable Orders & Restocking Fees
Orders that are returned to us as undeliverable due to incorrect shipping information, failure to clear customs, or refusal of delivery will be subject to a restocking fee, which will be determined based on the condition of the returned items. Shipping and handling fees are non-refundable in these cases.
International Orders & Legal Compliance
Customers placing international orders are responsible for understanding and complying with their country’s import laws, restrictions, and regulations before making a purchase. NUUD Pleasures is not liable for any issues that may arise, including but not limited to customs holds, import taxes, regulatory compliance, or product seizures. The purchaser assumes full responsibility for any risks associated with international shipping.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any unopened item ordered free of charge, within 5 days of delivery.
The 5-day window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team through live chat or email at Info@NUUDPleasures.com .
Once we are informed of your intent to return your order, you will have 5 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
For any items that the safety seal has been broken we can no longer accept returns.
Do I need to cover the return shipping cost?
Yes. for all orders you must pay for return shipping.
What type of refund can I expect?
If you return your order within the 5-day window aforementioned, we will refund your order to the form of payment used to make the initial purchase.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount not including shipping cost, and insurance. If partial orders are returned any discounts you have will not be refunded and the item will be seen as full price.
What do NUUD CBD Massage Oils do?
NUUD CBD Aphrodisiac Massage Oils are hemp-derived CBD oils infused with scent-specific botanical blends designed to enhance mood, sensory connection, and physical relaxation during intimate massage. Applied topically, the CBD and botanicals absorb through the skin in 15 to 30 minutes. The sensory effect holds for 1 to 2 hours. Three scents: Velvet Rose (warm, romantic), Sweet Lavender (deeply calming), Lime in the Coconut (light, citrusy).
How do I use a NUUD massage oil?
Warm 3 to 5 drops between your palms, then apply with slow, intentional strokes to your partner's skin. Allow 15 to 30 minutes for the CBD and botanicals to fully absorb. The oil works through touch, building gradually. Works well as foreplay or as a couples ritual before intimacy.
Are NUUD massage oils infused with hemp?
Yes. Each NUUD massage oil contains hemp-derived CBD, which supports relaxation and may help dissolve physical tension. All oils contain less than 0.3% delta-9 THC by dry weight and are federally compliant under the 2018 Farm Bill. For topical use only. Must be 21+ to purchase.
Can I pair NUUD massage oils with NUUD supplements?
Yes. Many couples combine a NUUD massage oil with NUUD Libido Gummies or NUUD Intimacy Drinks. The oil works through touch and builds in 15 to 30 minutes. The supplements work from within and take 30 to 60 minutes. Together they support both physical relaxation and desire from the inside out.
What makes NUUD oils different from other CBD massage oils?
Most CBD massage oils focus on pain relief or general relaxation. NUUD oils are formulated specifically for intimate use, with botanical blends chosen to support mood, sensory connection, and the conditions that make intimacy better. Three distinct scents let you choose the mood you want to create. Each oil works through touch in 15 to 30 minutes with a 1 to 2 hour sensory window.
