Return & Refund
RETURN/REFUND
RETURN/REFUND POLICY
Return / Refund
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
Subscription Orders
We want to make sure your experience with us is smooth and enjoyable! Once a subscription order has been shipped, it’s already on its way to you and cannot be returned or refunded.
If you’d like to make any changes or cancel your subscription, please do so before your order ships so we can update it in time.
Undeliverable Orders & Restocking Fees
Orders that are returned to us as undeliverable due to incorrect shipping information, failure to clear customs, or refusal of delivery will be subject to a restocking fee, which will be determined based on the condition of the returned items. Shipping and handling fees are non-refundable in these cases.
International Orders & Legal Compliance
Customers placing international orders are responsible for understanding and complying with their country’s import laws, restrictions, and regulations before making a purchase. NUUD Pleasures is not liable for any issues that may arise, including but not limited to customs holds, import taxes, regulatory compliance, or product seizures. The purchaser assumes full responsibility for any risks associated with international shipping.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any unopened item ordered free of charge, within 5 days of delivery.
The 5-day window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team through live chat or email at Info@NUUDPleasures.com .
Once we are informed of your intent to return your order, you will have 5 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
For any items that the safety seal has been broken we can no longer accept returns.
Do I need to cover the return shipping cost?
Yes. for all orders you must pay for return shipping.
What type of refund can I expect?
If you return your order within the 5-day window aforementioned, we will refund your order to the form of payment used to make the initial purchase.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount not including shipping cost, and insurance. If partial orders are returned any discounts you have will not be refunded and the item will be seen as full price.
How do NUUD products support desire?
Our proprietary blend is crafted with natural ingredients chosen to rekindle desire. Each product is designed to work within 30–60 minutes so you can feel the difference the same night.
Are all NUUD products infused with hemp?
Our libido supplements are crafted without hemp derivatives yet contain a potent mix of natural ingredients for those seeking pure, plant-based support.
Does NUUD offer free shipping?
Absolutely, we provide free shipping within the United States for all orders exceeding $50.
Can I use products designed for the opposite gender?
Certainly. While our formulas are specifically designed for each gender, they are universally effective and safe for anyone to use.
What can I expect from NUUD products?
NUUD products are designed to support a surge in desire, a deeper connection with your own sensuality and your partner, and a more satisfying intimate experience.